Privacy Policy

1. Information We Collect

A. Information You Provide to Us

• Registration Details: When you create an account, we collect personal information such as your name, email address, and any additional profile information you choose to provide.
• Task-Related Data: When you use Fay, any data you supply—such as file uploads, task instructions, or direct communications—is collected solely to complete the tasks you've requested.

B. Information Collected Automatically

• Usage Data: We automatically gather information about your interactions with Fay. This includes detailed task logs, performance metrics, and usage patterns to help us monitor and improve our service.
• Device Information: We collect technical details about the device and software you use, including device type, operating system, and browser type.
• IP Address and Cookies: To personalize your experience and enhance security, we record your IP address and use cookies along with similar tracking technologies. These tools help us understand usage trends and optimize our platform.

Note: Beyond the data described above, Fay does not collect any additional information unless you explicitly provide it.

2. How We Use Your Information

A. Service Provision and Improvement

• Delivering and Enhancing Services: Your information is essential for operating Fay effectively. We use it to provide the services you request, ensure reliable performance, diagnose issues, and continually refine our platform based on your usage patterns.
• Personalization: Data collected helps us tailor your experience, ensuring that Fay meets your specific needs and preferences.

B. AI Model Training

• No Training on Integration Data: Personal data retrieved from any user-connected service—including Google Workspace, Microsoft Outlook, CRM platforms (such as HubSpot, Salesforce, or Zendesk), and any custom integrations—is never used to develop, train, or improve any AI or machine-learning models. This data is accessed solely to fulfill tasks you explicitly request.
• General Service Improvement: We may use anonymized and aggregated platform usage data (such as feature adoption and performance metrics) to improve the Service. This data does not include any personal information retrieved from your connected integrations.
• Opt-Out Option: If you do not want any of your data to be used for general service improvement, please contact us at privacy@fay.work.

C. Marketing and Communications

• Promotional Efforts: Your data may also be used to inform you about product updates, special offers, or other news related to Fay.
• Managing Communications: Should you wish to opt out of receiving marketing communications, you can easily do so by emailing us at privacy@fay.work.

3. Data Sharing and Third-Party Integrations

A. Sharing with Analytics Providers

• Analytics Partnerships: We share aggregated usage data with trusted analytics providers (for example, Google Analytics) solely to understand user behavior and improve our service offerings. This data is aggregated and does not include personal identifiers.

B. Third-Party Integrations

• User-Directed Data Access: When you connect Fay to third-party services—such as Google Workspace, Microsoft Outlook, CRM platforms, or any custom integration—data is retrieved only when you explicitly request it. Fay never proactively fetches, scans, or indexes data from your connected accounts.
• Encryption at Rest: All personal data retrieved from your connected integrations is stored using AES-256 encryption, an industry-leading standard for data protection.
• No AI Training: Data obtained from your third-party integrations is never used to train, fine-tune, or improve any AI or machine-learning models.

4. Your Rights and Control

A. Managing Your Personal Data

• In-App Data Management: Fay provides an intuitive panel within the app where you can review and modify your personal data at any time.
• Requesting Deletion: If you wish to have your data permanently removed from our systems, please submit a deletion request by contacting support@fay.work. We will handle your request promptly.
• Additional Configurations: Should you have any other data configuration needs or privacy concerns, please reach out to us at support@fay.work.

5. Data Security and Retention

A. Security Measures

• AES-256 Encryption: All personal data stored by Fay—including data retrieved from your connected integrations—is encrypted at rest using AES-256, an industry-leading encryption standard.
• Robust Protection: We perform regular security audits, enforce strict access controls, and maintain continuous monitoring to safeguard your data against unauthorized access, alteration, or loss.

B. Data Retention

• Retention Policy: We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer needed, it is securely deleted or anonymized.
• Task Output Accuracy: While we do not modify or correct any user-provided data, our system continually verifies and corrects task outputs to ensure successful completion of the tasks you assign.

6. Tracking and Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. These tools allow us to track user interactions, analyze trends, and deliver personalized content.

7. Special Considerations

Children's Privacy

Fay is designed exclusively for adult users. We do not knowingly collect personal data from individuals under 18 years of age, and our services are not directed at children.

Legal and Regulatory Compliance

We are committed to complying with applicable data protection laws and regulations. If you have any concerns about our privacy practices or wish to learn more about our legal obligations, please contact us at support@fay.work.

Future Enhancements

At this time, there are no planned changes or enhancements that would alter our current privacy practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• General Inquiries: support@fay.work
• Privacy Inquiries: privacy@fay.work